A straightforward 30-day return process.

Last updated: September 18, 2026

You may request an eligible return within 30 days after delivery of a SOTHING US Store order. Contact us before sending anything back.

Eligibility

Reasonable opening and testing are permitted. The product must be free from damage unrelated to a quality issue and returned with the included parts and accessories. Keep the packaging until you are satisfied with the product because adequate packaging is required for a safe return.

Damage caused by misuse, accidental damage, unauthorized repair or modification, an incompatible electrical supply, failure to follow instructions, or inadequate return packaging is not treated as a product quality issue.

Start a return

1. Contact us within 30 days after delivery at sothinghk@outlook.com or through the Store contact form.
2. Include your order number, product model, delivery date and reason for the request.
3. For a damaged, faulty or incorrect item, include a clear description and photographs or video when safe.
4. Wait for the return address and instructions. Do not return a product to an address printed on the packaging unless support confirms it.

Returns sent without authorization or to the wrong location may be delayed or rejected where permitted by law.

Return shipping costs

• Confirmed quality issue, shipping damage or incorrect item: SOTHING will provide or reimburse the approved return-shipping arrangement.
• Change of mind, ordered the wrong item or no longer needed: the customer pays return shipping.

We do not charge a restocking fee. Use a trackable service and keep the receipt when you are responsible for return shipping.

Inspection and refunds

We inspect the returned product after it arrives. Once the return passes inspection, we will initiate the refund to the original payment method within 7 business days. We will email you when the refund is initiated. Your bank or payment provider may need additional time to post the funds.

If a returned product is missing included parts, has damage unrelated to the approved reason or does not meet the policy, we will contact you before taking further action. This does not limit rights that cannot be excluded by law.

Exchanges

Ask support if you prefer an exchange. We confirm eligibility, available stock, any price difference and the correct power version before authorizing an exchange. An exchange is not guaranteed until confirmed.

Bundles, gifts and partial returns

Return all included items required by the approved return instructions. A partial bundle return may change the discount or refund amount if the retained items no longer qualify for the original bundle price. We will explain any adjustment before approval.

Amazon and other retailers

If you purchased through Amazon or another retailer, start the request through that retailer's order system and follow the terms for that purchase. Amazon fulfillment of a SOTHING Store order does not turn it into an Amazon marketplace purchase.

Contact

Email sothinghk@outlook.com. Support hours are Monday–Friday, 10:00 a.m.–5:00 p.m. Pacific Time, with daylight-saving time observed.